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Features
Service Details
  • Online account management
  • On-site or on-cloud services, remote Help Desk support
  • Predictable pay-as-you-go pricing
  • Calls answered within 60 seconds
  • No annual commitments required
  • Unlimited help desk support option
  • Self-service portal to help desk
  • Support for desktops, laptops, servers, VoIP sets and mobile devices
  • ITIL best practices
  • Colorado-based help desk center
  • Pricing models on a fixed fee or per-call basis
  • Install and manage firewalls
  • Back up servers and workstations
  • Find Me/Follow Me
  • Manage and monitor desktops, servers and networks
  • Call centers located in North America
  • 79% of issues closed within 24 hours
  • Industry leading technology for 11 years
  • Average answer time is less than 2 minutes

How Much Can You Save by Outsourcing Help Desk Functions?

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How many hours per day does an IT employee typically spend on resolving help desk issues?

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What is the average salary of your company's IT staff?

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Your Savings with an
Outsourced Help Desk

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Keep Money in the Bank When You Outsource IT Services

  • Companies OutsourcedCompanies that outsource IT services report a 30% reduction in expenses.
  • IT SpendingIn 2012, spending on IT outsourcing services worldwide was over $250 billion.
  • Small BusinessThe average small business spends about 6.9% of its revenue on IT services.

The Top 3 Reasons for Outsourcing IT Functions

Benefit 1

Reducing
Personnel Costs

By outsourcing IT services, companies eliminate expenses that come with hiring an in-house IT staff.

Benefit 2

Accessing World-Class
IT Resources

With an outsourced IT team, companies get access to industry experts who are professionally trained and certified.

Benefit 3

Removing Non-Core
Business Structures

Companies rely on an outsourced IT staff so internal employees can focus on company goals.

Frequently Asked Questions About Outsourcing IT Services

What are IT support services?

IT support services are teams who can help you with any technical difficulties you encounter, including glitches with computer hardware, software, or errors in company networks.

How do IT support services work?

Instead of tracking down someone on your in-house IT team to fix a problem, you simply call a support representative. Some providers also offer help via chat. They will help you find a solution and instruct you how to implement it.

Why should I outsource IT support services?

When you outsource, you're reducing your business expenses because you won't have to pay in-house staff salaries. Plus, you'll gain a team of technical experts to help you when you need it, freeing up your time to focus on building your business.

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